Georgian National Communications Commission is starting discussion on the claim towards “Silknet” JSC from “Young Barristers”. The organization addressed National Communication Commission on April 14, 2014 and exposed the company in violation of contract. Customer rights defendant from the Georgian National Communications Commission got involved in the case. First meeting about this case will be held at the national committee of communication on June 26, 16:00.
Co-founder and leader of „Young Barristers“, Archil Kaikatsishvili, thinks that there are sufficient evidences, and upon appropriate will and objective consideration, Georgian National Communications Commission will be able to notice the violation of contract and neglection of obligation from “Silknet”-s side.
The topic concerns the neglection of obligations of the contract signed with the company on June 26, 2013. In particular, “Silknet” JSC should have provided Vazisubani str. #7, Tbilisi with internet connection, though, during 6 months after signing the contract, company could not provide the customer with improved and uninterrupted internet connection. The problem took face of constant occurance, which company chose to ignore. “Silknet”, during 6 whole months, chose not to respond to any of the inquiries on their hotline.
On December 13, 2013, organization sent an open letter to the general director of “Silknet”, Levan Buchukuri, iwht request to fulfill the obligations stated in the contract. Right after this, the company decided to dispatch special groups at the emergency sites from the head quarters, and in the letter posted in February, 2014, instead of recovering internet connection they gave an explanation, that “during December, 2013, the company took the next actions: the pair was changed in the dividing cable on 10.12.2013, the modem was substituted with the new one on 18.12.2013 and 19.12.2013”, though, “Young Barristers”, who paid more than 1500 lari for internet connection during 6 months, did not get proper answer on what kind of technical difficulity was there from June 26, 2013 to December 19, 2013, what was the cause of the difficulity and was it possible or not to solve this problem without delay. More so, the company declined on providing the calls from the hot line, and in the letter of 19th of March, 2014, commercial director of “Silknet”, Nugzar Chinchaladze, plead the contractee, to “restrain themselves from permanent and meaningless conversation.”
According to evaluation made by „Young Barristers“, actions of “Silknet” hold violations of the law and a rude tone of voice during the conversation is unacceptable for such a responsible company. Accordingly, it is not excluded, to continue the dispute in the court after National committee of communication give their answer upon reviewing all the documents of conversations
