Georgian National Communications Commission held an verbal hearing of co-founder and leader of “Young Barristers, Archil Kaikatsishvili’s complaint against “Silknet” JSC on July 17th, 2014. On the meeting, the violation of the conditions of the contract between Archil Kaikatsishvili and “Silknet” JSC was proved by the leader of the National Communications Commission. Positions from both sides were stated during the meeting. Commission offered the reconciliation of the argument between Archil Kaikatsishvili and “Silknet” JSC. Archil Kaikatsishvili rejected the offer and added that the argument has a principal significance, while the legal defendant of the company did not exclude the chance of reconciliation.
Archil Kaikatsishvili states, that legal rights defendant and several other plenipotentiary people of the company presented more than one fraud documents in the case, which violates the customer rights to even greater extents. Archil Kaikatsishvili, on the meeting of July 17th, 2014, asked the representatives of the company to restrain themselves from subjective discussion. Archil Kaikatsishvili noted that there is a legal trust for the examining commission, but there have been attempts from the company’s side to lead the argument into wrong direction and confusing the commission. Addressing National Communications Commission is sensible step, because “Silknet” did not fall for same mistakes with future costumers. There is a jurisdictive trust towards the commission, for the first meeting was searching for the just and objective way to address this circumstance.
The dispute concerns the neglection of obligations of the contract signed with the company on June 26, 2013. In particular, “Silknet” should have provided Vazisubani str. #7, Tbilisi with internet connection, though, during 6 months after signing the contract, company could not provide the customer with improved and uninterrupted internet connection. The problem took face of constant occurance, which company chose to ignore. “Silknet”, during 6 whole months, chose not to respond to any of the inquiries on their hotline.
On December 13, 2013, organization sent an open letter to the general director of “Silknet”, Levan Buchukuri, with request to fulfill the obligations stated in the contract. Right after this, the company decided to dispatch special groups at the emergency sites from the head quarters, and in the letter posted in February, 2014, instead of recovering internet connection they gave an explanation, that “during December, 2013, the company took the next actions: the pair was changed in the dividing cable on 10.12.2013, the modem was substituted with the new one on 18.12.2013 and 19.12.2013”, though, “Young Barristers”, who paid more than 1500 lari for internet connection during 6 months, did not get proper answer on what kind of technical difficulity was there from June 26, 2013 to December 19, 2013, what was the cause of the difficulity and was it possible or not to solve this problem without delay. More so, the company declined on providing the calls from the hot line, and in the letter of 19th of March, 2014, commercial director of “Silknet”, Nugzar Chinchaladze, pleads the contractee, to “restrain themselves from permanent and meaningless conversation.”
According to evaluation made by „Young Barristers“, actions of “Silknet” hold violations of the law and a rude tone of voice during the conversation is unacceptable for such a responsible company. Accordingly, it is not excluded, to continue the dispute in the court after National Communications Commission give their answer upon reviewing all the documents of conversations.
Essential examination of the case at Georgian National Comunications Commision and verdict will happen on July 24, 2014, 16:00.
